Question 1

What does Manuscript TechnoMedia do?

Accepted Answer

We are a B2B SaaS company for scholarly publishers. We provide journal hosting (JRNLXPress), manuscript submissions and peer review (AuthxPress), article pagination and galley proofs (PaginationXPress), editorial production services, and custom software development for the publishing industry.

Question 2

Who are your typical clients?

Accepted Answer

Academic journals, scholarly societies, university presses, and STM publishers — from single-title editors to multi-journal portfolios. Most of our clients are international publishers looking to modernise their editorial and production workflows.

Question 3

Do you offer end-to-end journal publishing services?

Accepted Answer

Yes. We handle the full pipeline — peer review management, copy editing, JATS XML production, typesetting, hosting, indexing deposits (Crossref, DOAJ, PubMed), and ongoing distribution.

Question 4

Can you migrate our existing journal from another platform?

Accepted Answer

Absolutely. We regularly migrate journals from OJS, ScholarOne, Editorial Manager, WordPress, and custom legacy systems. Migrations include archive content, author records, and DOI mappings — typically with zero downtime.

Question 5

How is pricing structured?

Accepted Answer

Pricing depends on the service. Hosting and managed services are subscription-based (monthly or annual). Production and software development projects are quoted based on scope. Contact our sales team for a tailored proposal.

Question 6

Do you support open access publishing?

Accepted Answer

Yes. We support APC management, funder compliance (Plan S, NIH, Wellcome), Creative Commons licensing, and DOAJ/Sherpa Romeo integration for open access journals.

Question 7

Are your platforms JATS XML compliant?

Accepted Answer

Yes. All our production workflows are JATS XML-first, ensuring compatibility with PubMed Central, Crossref, archives, and downstream aggregators.

Question 8

What kind of support do you provide?

Accepted Answer

We offer email and ticketed support for editors, authors, and reviewers. Priority and 24/7 plans are available for enterprise clients with defined SLAs and dedicated customer success managers.

Question 9

How long does it take to get started?

Accepted Answer

A new journal site can launch in 2–4 weeks. Full publishing operations onboarding typically takes 4–8 weeks depending on complexity, archive size, and integrations required.

Question 10

Do you build custom integrations?

Accepted Answer

Yes. We integrate with Crossref, ORCID, Datacite, plagiarism tools (iThenticate, Turnitin), payment gateways, ScholarOne, Editorial Manager, and custom in-house systems via REST APIs.

Question 11

Is my data secure?

Accepted Answer

Yes. We use encrypted hosting, regular backups, role-based access controls, and follow ISO 27001-aligned practices. Data is stored in compliant cloud regions, and we sign DPAs for GDPR-covered clients.

Question 12

How do I get a demo or quote?

Accepted Answer

Visit our Contact page or email contact@mstechnomedia.com. Our sales team typically responds within one business day with a tailored demo or proposal.

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